Please read our regulations for all orders below.
Returns & Repairs: We will accept returned items due to Manufacturing defect or shipping damage only. The original manufacturers box must not be defaced or altered in anyway and must be kept throughout the manufacturers warranty period. We will not accept returned items without the original box the unit was shipped in. Please call for your return authorization number. All items returning to us without this number will be refused.
Sales Tax: Sales tax as applicable in NY. Any other state you DO NOT pay sales tax.
Shipping: Shipping charges include UPS ground & insurance rates. In many cases we double box the merchandise so it does not get damaged in transit. If any damage is noticed when you receive the package - do not accept it. UPS will return the damaged item back to us. We will reship another item out to you at no charge. Please allow 7 to 10 working days to receive your order for in stock items.If you sign and accept the package and notice after UPS has left, that the merchandise is damaged, Call UPS at 800-PICK-UPS to notify them. They will have an inspector come out to you to inspect the damage item. Once this is completed and the item is picked up by UPS, we will ship out another to you at no charge.
Returning Items For A Refund: We have a 25% restocking fee for any order that is returned UN-OPENED and still factory sealed. We only will honor this for the first 7 days. Missing accessories will result in a charge for the actual replacement cost of the missing items. The original manufacturers box must not be defaced or altered in anyway. We will not accept returned items without the original box the unit was shipped in. Merchandise initially returned as damaged, which is not actually damaged, will incur a minimum 25% restocking fee. Merchandise initially shipped 'double-boxed' must be returned double boxed.
Special Order Items: Any product that has to be ordered for a customer that is not an "in-stock" item is considered special order. We will notify you by phone or email on the time frame to get the goods for you. When you agree to this, it is considered a contract. We will charge your credit card 50% of the total sale up front to order the goods. The remaining balance will be charged to you when the item(s) are shipped. If for any reason you decide to cancel the order during the ordering process, we will charge you a 100% cancellation fee. This 100% will reflect on the full purchase price of the special order item. Any questions please call us before placing your order.NO Refunds On Special Order Items - All Special Order Items Are Final Sale.
About Us & What We Sell: Every item listed on our site is brand new. We do not sell used or refurbished items on this site. You are purchasing brand new fixtures. We do not export. All sales are for the United States only. We accept Visa, MasterCard, Money Order, Person Check or Wire Transfer for all orders. Our on line order form and shopping cart program is 100% secure. Be rest assured your credit card information is not sent over the internet. It stays on our local secure server and is reset automatically after the order is processed. We do not give telephone numbers or addresses out to any one - they are for shipping and credit card verification only. All information given us is confidential and will never be given to solicitors.
Price Matching Policy: a- They must have a store front - not just a mail order company that buys its products third hand. b. The item must be brand new, factory sealed USA product. The item you are looking at must be an in stock item and the price must be listed on the internet. We are not responsible for typographical or picture errors . Please make sure the model number and or product code is correct before placing your order.
If you have other questions please call our customer care center at
510-299-5575 or Sales@varietychandeliers.com
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